At Smart Hostify, we are committed to delivering reliable and high-quality hosting services. We understand that circumstances may arise where a refund is necessary. This policy outlines the terms and conditions governing refunds for our services.
30-Day Money-Back Guarantee
We offer a 30-day money-back guarantee on all shared hosting, reseller hosting, and standard hosting plans. If you are not satisfied with our services, you may request a full refund within 30 days of your initial purchase.
Conditions:
- The refund request must be made within 30 days from the date of the initial purchase.
- This guarantee applies only to first-time purchases and does not cover renewals or upgrades.
- Services must not have been used in violation of our Terms of Service.
Non-Refundable Services
Certain services are non-refundable, including but not limited to:
- Domain Name Registrations and Renewals: Once processed, domain-related services cannot be refunded due to registry restrictions.
- SSL Certificates: Once issued, SSL certificates are non-refundable.
- Dedicated Servers and VPS Plans: These services are non-refundable unless otherwise specified in the service agreement.
- Custom Services: Any custom or personalized services rendered are non-refundable.
Refund Process
To initiate a refund, please contact our billing department at support@smarthostify.com with the following information:
- Subject Line: Refund Request – [Your Order Number]
- Body:
- Full Name
- Email Address associated with the account
- Service(s) for which the refund is requested
- Reason for the refund request (optional, but appreciated for service improvement)
Processing Time:
- Refunds are typically processed within 5 to 10 business days from the date of approval.
- Refunds will be issued to the original payment method used during the purchase.
Partial Refunds
In certain circumstances, partial refunds may be granted:
- Early Termination: If a service is canceled before the end of its term, a prorated refund may be issued for the unused portion, excluding any setup fees or discounts applied.
- Service Downgrades: If you choose to downgrade your service plan, a prorated refund for the difference may be issued.
Chargebacks
Initiating a chargeback without first contacting our support team to resolve the issue is against our policy. If you have concerns about a charge, please reach out to us directly at support@smarthostify.com, and we will work diligently to resolve the matter.
Policy Changes
Smart Hostify reserves the right to modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions or concerns regarding this Refund Policy, please contact us:
- Email: support@smarthostify.com
- Phone: +44 7451 293177
- Mailing Address: 20 Wenlock Road, London, N1 7GU, England, United Kingdom
